Modivcare customer service telephone number nc. As the largest and most experienced broker of non-emergency medical transportation, we offer outstanding growth opportunities and meaningful collaboration at Modivcare. Please check with Member Services on your insurance card for additional information, as Transportation cost coverage is an NC Medicaid benefit, subject to their terms and conditions. Medicaid Office Location North Carolina Department of Health and Human Services 2501 Mail Service Center Raleigh, NC 27699 Medicaid Office Phone Number The phone number to call the North Carolina Medicaid office is 800-662-7030 or in state call 919-855-4100. Health care providers, learn about the Aetna dispute and appeal process, get timelines to file an appeal or dispute and find contact information if you have questions. It's fast and easy. ional cost for this service, and ther 75 miles one-way must be preapproved. Discover employer, individual, family, Medicare & Medicaid plans from Blue Cross NC. They also offer the added security of an annual maximum out-of-pocket cost limit. 866-527-9934 is the “Where’s My Ride?” telephone number that case managers, social workers and beneficiaries (or their families/care givers) call concerning a service issue. Looking for health insurance? UCare offers health plans in Minnesota for individuals and families. can be to any covered treatment type within the state of North Carolina. Tired of waiting for someone to help on the phone? You can manage many requests via self service in the chat or connect to a live agent. Medical Medicare customer service For Medical Medicare eligibility, benefits and claims inquiries, call 800-457-4708, Monday – Friday, 8 a. Feb 19, 2026 · Versión en español Free rides to and from your Medicaid medical and mental health appointments Non-Emergency Medical Transportation (NEMT) services help get you to your Medicaid appointments. • Writing: Submit a written complaint by filling out ModivCare’s WeCare Form, available at https://wecare. How it Works To get started, please review the information in this brochure and call your reservation number to schedule transportation. Provider services for medical and drug prior authorization Phone: 844-895-8160 Fax: 877-799-4129 Healthy Blue + Medicare PO Box 60007 Los Angeles, CA 90060-0008 For dates of service in 2026, follow Blue Cross NC's requirements. to 6 p. We will never share your mobile number, or use it for solicitation purposes. CarePlus Health Plans Inc. g. 1-866-726-1457 Blue Cross Blue Shield: 1-855-875-5194 HealthSpring Healthcare Medicare Advantage 1-866-214-5126 Community Care Plan: 1-866-306-9358 Jul 20, 2021 · ModivCare: Transportation provider shall submit a W-9, Account Setup Agreement, and the trip information (run sheet, driver log, etc. Providing your mobile number will help provide better service, especially when you're not near a computer. It is suggested that you fax your trip request to save time on the telephone and make the most Sep 25, 2025 · Call Member Services from 8 a. Medicaid Online To view the website for North Carolina Medicaid online, click here. We have 20 offices, including 3 Resource & Recruitment Centers, serving 19 of the state’s 21 counties. Phone: 800-688-6696 Medicaid General Mailing Contact Modivcare Mechanicsville Administrative Line – (866) 810-8305 Norton Administrative Line - (866) 809-4620 Reservations Line - (866) 386-8331 Ride Assistance- (866) 246-9979 Non-Emergency Medical Transportation (NEMT) To make a reservation with Modivcare for transportation services. Each of our 5000 caregivers is certified by CAHC, New Jersey’s Commission on Accreditation for home care. How do I file a complaint with ModivCare? Complaints can be filed with Modivcare by telephone or in writing. , Monday – Saturday For help, contact ModivCare by phone or email. Please call our Member Services number at 800-794-5907 (TTY: 711). For any concern regarding late or no pickups or any general concerns talk to customer service. Jul 7, 2021 · NEMT Contact Numbers Who members should call to request transportation for appointments on or after July 1, 2021: AmeriHealth Caritas − ModivCare (NEMT Broker): 833-498-2262 Carolina Complete Health − ModivCare (NEMT Broker): 855-397-3601 Healthy Blue − ModivCare (NEMT Broker): 855-397-3602 UnitedHealthcare − ModivCare (NEMT Broker Alliance provides free non-emergency medical transportation to help you get to and from your appointments for Medicaid-covered care. Mar 16, 2026 · View BBB customer reviews of Modivcare, Inc. The Modivcare app is an easy, convenient and accessible way to schedule and manage all of your Modivcare non-emergency transportation needs. Healthy Blue Healthy Blue Healthy BlueHealthy is a Medicaid Blue is plan a Medicaid offered plan by Blue offered Cross by and Blue Cross and P. Welcome to the Modivcare Member web site for North Carolina. You can reach our Blue Cross NC team by chat, phone, secure message or visiting a store. Closed on State Holidays Medicaid Claims and Billing NCTracks Contact Center - Provider information for claims and billing. Leave a review and share your experience with the BBB and Modivcare, Inc. The phone number is . Learn how to contact LogistiCare to book and trip and to find links to resources, information and helpful tools. complies with applicable Federal civil rights laws and do not discriminate or exclude people because of their race Oct 15, 2025 · Humana Gold Plus can help you lower your costs, and our Medicare Advantage HMO offers Medicare benefits plus prescription drug plans. Please call immediately and let Modivcare know the change in your schedule, ideally at least one day before your scheduled pick up time. What do I need to have when I call for a ride? Medicaid ID number, Pick-up address and phone number, Appointment date and time, Doctor’s name, Doctor’s address and phone number. Box 61010 P. – 8 p. South Florida, West Florida, Central Florida, North Florida and Atlantic Coast. For example, four (4) residents going to the county health department next Thursday. We bring quality patient transportation, meal delivery, remote patient monitoring, and personal in-home care to homes all across America at Modivcare. Learn how to get started and take advantage of our unparalleled support and resources. General Information Customer Contact Center (800) 788-2949 Corporate Fax (858) 621-5147 A customer service representative will ask for the following information: Your full name, current address, and phone number Your Medicaid ID number The date of your appointment The name, address, and phone number of where you are going The name, address, and phone number of your doctor/provider The medical reason you need a ride Required Information First and last name Date of birth Phone number Street address Health care plan and member ID number Date and time of your appointment. BCBS Member Discounts Blue365® offers our members access to exclusive discounts on health and wellness products and services. wheelchair?) Special instructions (e. Partners Health Management can arrange and pay for your transportation to help you get to and from your appointments for Medicaid-covered care. How do I do? Other vendors can call the Administrative & Business Matters at 1-866-998-2597 (Toll-Free) for general questions and business matters. Learn more about non-emergency transportation services available to North Carolina Medicaid members through Healthy Blue Extras. m. Book, reschedule, cancel and manage your ride all in one place. This page can also be used to book a ride, reschedule, cancel and manage ride information. of North Blue Carolina. Prior authorization requests can be sent via Blue e or an established trading partner, like a clearinghouse. Need to find your state’s reservation line? Visit our Find Your Plan Page. How do I do. com or may request authorization by calling 855-397-3604. O. Box 61010 Blue Shield Blue of North Shield Carolina. Vaya Health is a public managed care organization (MCO) that prioritizes whole-person health. Choose the Medicare coverage you have with Blue Cross and Blue Shield of North Carolina (Blue Cross NC) to learn about your plan's benefits. (877) 682–9022 Mon - Fri, 9AM to 8PM ET Founded in 1995, CareFinders is headquartered in New Jersey. Jan 24, 2025 · You can also call ModivCare with the corresponding number to your plan (Mon-Sat, 7am-6pm). Examples include: Sick visits Hospital discharge requests Life-sustaining treatment A customer service representative will ask for the following information: Member's full name, current address, and phone number Member's Medicaid ID number The date of the Ready to drive change in your community? By joining Modivcare’s network of transportation providers, you’ll be part of a mission to ensure everyone has access to essential medical care. Your courtesy allows us to better serve other members. In 2026, Alignment Health Plan earned an overall 5-star rating for its H5296 Medicare Advantage (MA) HMO contract in Nevada and North Carolina and for its H9686 Medicare Advantage (MA) HMO contract in Nevada. com. This service takes you to the closest provider for your needs. Email: support. We manage Medicaid, federal, state, and local funding to connect the people we serve to health care services and supports. What if I have a complaint? Please contact Modivcare through your Ride Assist Help Line Number at 1- 866-428-1968. complies with applicable Federal civil rights laws and do not discriminate or exclude people because of their race Blue Cross NC makes health insurance easy. Phone: 800-688-6696 Medicaid General Mailing Jun 3, 2018 · Contact Modivcare or locate transportation information and check out our brochure. The Modivcare Member Services Web Portal was designed to help you request and manage your non-emergency trips online – without calling the Modivcare Call Center. Shop health insurance plans tailored to fit your needs. ModivCare will continue to serve as the transportation broker for AmeriHealth Caritas of North Carolina, Carolina Complete Health, Healthy Blue and UnitedHealthcare of North Carolina. Forms and instructions to arrange standing orders and single trips can be found on this site. No need to call a care center. logisticare. 1-866-214-5126 NC Alliance Health: 1-855-759-9600 NC Complete Health Partners: 1-855-397-3611 Interested in driving with us? We want to hear from non-emergency medical transportation providers who put the member first with compassionate service. We have Member Services representatives who speak your language. Transportation Assistance Vaya Health can help Vaya Total Care members get to and from certain Medicaid appointments and community resources. Jan 21, 2026 · † Every year, the Centers for Medicare & Medicaid Services (CMS) evaluates plans based on a 5-star rating, with 5 stars representing “excellent” performance. Improve outcomes and lower costs with MTM Health's data-driven approach to non-emergency medical transportation (NEMT) and medical transportation service. Customer service and general numbers. Contact us for more details about our plans, coverage, costs and more. How to Get Non-Emergency Transportation: Call ModivCare, our transportation provider, at 1-855-397-3601 up to 30 days before your appointment to arrange transportation to and from your appointment. Get started with a Medicaid or Individual & Family plan today. - 6 p. Cross and Blue Blue Cross Shield and Blue of Shield of Virginia Beach, Virginia VA Beach, 23466-1010 VA 23466-1010 North Carolina North is an Carolina Find phone numbers for Humana, a Medicare health insurance company. Reservations and ride information Call the Customer Service team in your location and health plan. Plan Benefits Learn more about Carolina Complete Health's plan benefits, pharmacy services, and the services we offer to our members. Appointment address and facility name General reason for the appointment Pickup address Level of service (e. Phone: 888-245-0179 Monday - Friday 8 a. , local time, Monday to Friday at (855) 882-3901 (TTY: 711). Modivcare has dedicated staff and phone numbers available to schedule transportation needs from facilities. Founded in 1995, CareFinders is headquartered in New Jersey. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services. Medicaid Transportation 2025 Looking for your ID number? NC Managed Medicaid Carolina Complete Health: (833) 552-3876 (TTY: 711) NC Managed Medicaid AmeriHealth Caritas North Carolina: (855) 375-8811 NC Managed Medicaid Healthy Blue NC: (844) 594-5070 Medicaid Trillium East Carolina: (877) 685-2415 NC Medicaid Tailored Alliance: (800) 510-9132 Medicaid WellCare of North Carolina, Inc . For NC Medicaid Direct members, your local Department of Social Services (DSS) can schedule Non-Emergency Medical Transportation Jul 7, 2021 · NEMT Contact Numbers Who members should call to request transportation for appointments on or after July 1, 2021: AmeriHealth Caritas − ModivCare (NEMT Broker): 833-498-2262 Carolina Complete Health − ModivCare (NEMT Broker): 855-397-3601 Healthy Blue − ModivCare (NEMT Broker): 855-397-3602 UnitedHealthcare − ModivCare (NEMT Broker Looking for health insurance? UCare offers health plans in Minnesota for individuals and families. Currently this site hosts information for members about how to get a ride if they have no other way to get a ride. Dec 10, 2025 · Beneficiary Information Learn about NC Medicaid Managed Care, eligibility, how to apply and more. Rider rights and responsibilities while using transportation and how to contact Modivcare. ) to ModivCare securely at ncnetwork@modivcare. A customer service representative will ask for the following information: Your full name, current address, and phone number Your Medicaid ID number The date of your appointment The name, address, and phone number of where you are going The name, address, and phone number of your doctor/provider The medical reason you need a ride Sep 26, 2025 · Healthy Blue + Medicare makes it easier for you to get the care you need at a low cost. Today, we are the largest home health care provider in the state. Better care starts here. Non-Emergency Medical Transportation (NEMT) is the new name for your transportation benefits under the Tailored Plan. Contact Cigna Healthcare Customer Service at 1 (800) 997-1654 or visit this page to find phone numbers for plan and coverage questions or a claims mailing address. It is only for Medicaid-covered services. Your Ride Service Company Modivcare leads the nation in making sure Medicare members have safe, on-time transportation to the care they need when it is needed. : (866 Schedule all your rides with just a few clicks. Just sign up now and you'll always be good to go. Click, don't call, to schedule your next ride. Urgent trips for covered services may be scheduled with less than 2 days’ notice. Modivcare has a dedicated facility department to handle the transportation needs of nursing homes, hospitals, dialysis, and mental health and substance abuse clinics. Feb 27, 2026 · Medicaid plans Visit Medicaid help and support options to contact our customer care team by phone or chat. Feb 17, 2026 · Beneficiary and Provider Support Medicaid Policies and Procedures NC Medicaid Contact Center - Provider and beneficiary information on Medicaid policies and procedures. com For questions about your claim, call 1-800-930-9060. , Eastern time. The phone number is 866-420-6231. For example, transportation is late dropping off or picking up the patient. claims@modivcare. • Telephone: ModivCare New Jersey complaint hotline is 866-333-1735. Oct 1, 2025 · CarePlus is an HMO plan with a Medicare contract. - 5 p. You can find your plan type on your member ID card. A dedicated staff and phone number is available to book transportation reservations from these facilities. 1-888-621-2084 or TTY 1-866-288-3133 7 a. Oct 15, 2024 · Like all Medicare Advantage plans, PPO plans include all the benefits of Medicare Parts A and B—and many include coverage for prescription drugs. . Apr 29, 2022 · For transportation providers who may have questions, please contact MTM at 888-597-1180. Wellpoint supports whole-person health with Medicare, Individual, and Medicaid coverage options. Wisconsin Virginia Next → LOGIN CONTACT US WHO WE SERVE Members & Caregivers Medicaid Plans & State Agencies A customer service representative will ask for the following information: Your full name, current address, and phone number Your Medicaid ID number The date of your appointment The name, address, and phone number of where you are going The name, address, and phone number of your doctor/provider The medical reason you need a ride Category: Customer Service In a consumer-oriented healthcare environment: member experiences boost consumer satisfaction By Heath Sampson We are all consumers. There is no limit to the number of trips during the year between medical appointments, healthcare facilities, or pharmacies. ? Providers’ most requested contact information, forms, and link. We would like to show you a description here but the site won’t allow us. We work with a company called Modivcare to manage transportation services. Members get full Medicaid benefits, plus extras like care coordination and food support. Examples include: Sick visits Hospital discharge requests Life-sustaining treatment A customer service representative will ask for the following information: Member's full name, current address, and phone number Member's Medicaid ID number The date of the Member Services For assistance, please call the number on your ID card. Schedule all your rides with just a few clicks. Mobile apps are also available on Google Play and the Apple App Store. Phone, Online or paper, end-to-end support TripCare is a platform for scheduling and managing non-emergency medical transportation services quickly and easily. We provide information and forms organized by state for our facility partners at Modivcare. Travel outside the state is allowed but r quires pr 75 miles. Enrollment in CarePlus depends on contract renewal. Once you’ve reached that limit, you'll pay nothing for covered services until the end of your plan year. You may be able to get rides if you have a Medicaid Standard Plan, a Tailored Plan, the EBCI Tribal Option or the NC Medicaid Direct program (See “How to Schedule a Ride” below for a complete list Modivcare Call Center - South Carolina at 545 N Pleasantburg Dr #202, Greenville SC 29607 - hours, address, map, directions, phone number, customer ratings and reviews. medical equipment?) 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